Orders are normally dispatched within 1–3 business days after payment. General transit estimates are 12–35 business days for non-Amazon fulfillment and 3–5 business days when Amazon fulfillment is confirmed. A service-specific carrier estimate shown at checkout applies to that service after dispatch. Destinations, rates, customs information and tracking help are covered in our Shipping Policy.

Open your shipping confirmation email and follow the tracking link for the latest carrier updates. If you created a nieepa.com account, you can also sign in to review your orders. Can't find your confirmation or need help with a delivery? Email us with your order number and the email address used at checkout.

Check the latest carrier update and confirm the delivery address on your order. If it is marked as delivered, check with your household, reception or a safe delivery location. Still unable to find it? Send us your order number and tracking details so we can help review the delivery.

Email nieepaofficial@gmail.com with your order number, purchase date, item and reason for the request. Please contact us before sending anything back so we can confirm eligibility and the correct return instructions. You may request a return within 30 days after receiving your order, subject to eligibility. Items for change-of-mind returns must be unused and in their original packaging. Please read the Return & Refund Policy for exclusions and return shipping costs. Returned items are reviewed and approved refunds initiated within 2–3 business days of receipt; banks and payment providers may take additional time to post the credit. If you bought from a marketplace or another retailer, start with that seller's order support and return process.

Keep the item and packaging, and email us your order number, a description of the problem and clear photos of the sunglasses, packaging and any product label. Avoid attempting a repair before contacting us. We will review the details and help you with the next steps.

Yes—send your proof of purchase, model information, photos and a description of when the issue started. We will review your concern and explain any support options that apply to your purchase. Warranty or replacement eligibility depends on the applicable purchase terms and the issue reported.

Open the order in the marketplace account used for your purchase and use its seller-contact or return option. For a NIEEPA product question, you can also email us with the marketplace name, order number and product details so we can identify your purchase.

Contact us as soon as possible with your order number and the requested change. Whether a change or cancellation is possible depends on the order's current processing and shipping status. For marketplace orders, use the marketplace's order-management options.

Reply to your existing support email with your order number and any return tracking information. If a refund has been approved, refer to the confirmation for the payment details; the time it takes to appear may vary by payment provider. For a marketplace purchase, check the status through that marketplace.